Terms of service

Last updated: 26 October 2026

These terms apply to use of rngd.bike and purchases from RNGD Industry Limited, trading as Renegade MTB Components, a New Zealand company. Our store is hosted by Shopify.

Products and compatibility

Check product specifications, dimensions and compatibility before ordering. Contact us if you need help choosing the correct component. Images are illustrative, and screen colours may vary; products must still match their description.

Follow the supplied installation, use and maintenance instructions. If unsure about installation, use a qualified bicycle mechanic. These requirements do not limit your statutory consumer rights.

Orders, prices and payment

Provide accurate contact, billing and delivery details. Prices are shown in the currency displayed on the store. Check the currency, delivery charges and taxes shown at checkout before paying. Available payment methods and payment timing are shown at checkout.

If there is a stock, pricing or payment issue, we will contact you promptly to resolve it. We will not charge a higher price without your agreement. If we cannot supply an order, we will refund the payment received for the unavailable goods and any associated undeliverable shipping service.

Prices may change for future orders. A later price change does not alter the price agreed for an existing order.

Pre-orders

Pre-order items will be identified on the product page, with expected dispatch timing and payment arrangements explained before purchase. If a material delay affects your order, we will contact you with an update and explain your options. Your rights relating to delayed or undelivered goods remain unchanged.

Delivery

We are a New Zealand business, with orders fulfilled and shipped directly from Taiwan. Our Shipping Policy explains destinations, processing, delivery and import charges. Renegade remains your point of contact if an order is delayed, damaged or missing.

Returns and refunds

Change-of-mind returns

For eligible purchases from rngd.bike, email info@rngd.bike within 14 business days of delivery to request a change-of-mind return. Items must be unused, in their original condition and packaging, with proof of purchase. For this voluntary return offer, business days are Monday to Friday, excluding New Zealand public holidays.

Custom or special-order products, sale items and gift cards are excluded from this voluntary offer. These exclusions do not apply to faulty or misdescribed goods or override any statutory cancellation rights.

For a change-of-mind return, you pay the return postage. Any additional return handling fee must have been clearly disclosed before purchase and be permitted by law. Use a tracked service and keep proof of postage. We offer refunds rather than direct exchanges for change-of-mind returns; you can place a separate order for another item.

How to arrange a return

Email info@rngd.bike with your order number and reason for return. We will provide a Return Merchandise Authorization (RMA) number and return instructions. Please contact us before sending goods so we can arrange the correct process. An RMA is an administrative step and does not limit your statutory rights.

Our return address is RNGD Industry Limited, 2/50 Kaipatiki Road, Glenfield, Auckland 0629, New Zealand. Follow the instructions we provide; do not send returns to the dispatch address in Taiwan unless we direct you to do so.

Faulty, damaged or incorrect goods

Contact us promptly if an item is faulty, damaged, incorrect or does not match its description. Provide your order details and photographs where available. Keep packaging if possible to help our investigation; missing packaging does not remove your statutory rights.

We will arrange an appropriate remedy under applicable consumer law. For confirmed faulty, damaged, incorrect or misdescribed goods, we cover reasonable return shipping and, where the order is refunded, the original delivery charge attributable to those goods. We will provide a return label or agree another suitable return arrangement.

The 14-business-day limit, unused-condition requirement and exclusions for our change-of-mind offer do not apply to statutory claims.

Refund timing

We will email you after inspecting your return. Approved voluntary refunds are issued to the original payment method within 10 business days. Where the law requires an earlier refund, that deadline applies. Your payment provider may take additional time to display the refund. Contact us if you have not received an update within 15 business days of approval.

Statutory cancellation rights

Where EU or UK distance-selling cancellation rights apply, you generally have 14 calendar days after delivery to notify us of cancellation, followed by a further 14 days to send the goods back. Exceptions may apply, including genuinely personalised goods. This right is separate from our voluntary return offer; sale pricing or opening packaging does not by itself remove it.

For a qualifying cancellation of the whole order, we refund the goods and standard outbound delivery cost within 14 calendar days of your notice. We may withhold the refund until we receive the goods or proof of return, whichever comes first, where permitted by law. You pay direct return postage if disclosed before purchase. We may deduct for diminished value caused by handling beyond what is necessary to inspect the goods, where permitted by law.

Your consumer rights

Nothing in these terms limits rights or remedies that cannot lawfully be excluded, including under New Zealand’s Consumer Guarantees Act 1993 and Fair Trading Act 1986, where applicable. Any additional product warranty is separate from these rights.

Website use and content

Do not use the site for unlawful activity, submit false information or interfere with its security. Website text, images, logos and designs are owned by or licensed to RNGD Industry Limited. Do not copy or use them commercially without permission, except where permitted by law.

Third-party websites have their own terms. Our Privacy Policy explains how we handle personal information. Shopify processes information to provide its services, including enhanced features; information may be processed overseas. See the Privacy Policy and Shopify’s Privacy Portal for details and choices.

Applicable law and updates

New Zealand law governs these terms, without limiting mandatory consumer protections where you live. Updates apply to future purchases; the terms in effect when you ordered apply to that order. If a provision cannot be enforced, the remaining terms continue where lawful.

Contact

RNGD Industry Limited, trading as Renegade MTB Components

Email: info@rngd.bike

Address: 2/50 Kaipatiki Road, Glenfield, Auckland 0629, New Zealand

GST number: 144908473