Shipping policy

Last updated: 26 October 2026

Renegade MTB Components is operated by RNGD Industry Limited, a New Zealand company. Orders are prepared and shipped directly from our fulfilment partner in Taiwan.

Destinations and delivery charges

Available destinations and delivery charges are shown at checkout. If your destination is not available, contact info@rngd.bike before ordering. Special addresses, including military addresses, require confirmation before purchase.

Processing and dispatch

In-stock orders are normally dispatched within 1-2 business days after payment and any necessary order checks. Dispatch business days are Monday to Friday, excluding public holidays in Taiwan. Weekend and public-holiday orders are processed on the next working day; this does not guarantee next-day dispatch.

Pre-orders follow the estimated dispatch timeframe shown on the product page rather than the in-stock processing time. We will notify you of material delays and explain your options.

Delivery estimates and tracking

Delivery estimates are shown with the available service at checkout or provided before you place your order. Transit time starts after dispatch and is separate from processing time. Customs processing and carrier disruption can affect estimates; your statutory delivery rights still apply.

We will send dispatch confirmation and tracking details where available. If an order has not arrived within the expected timeframe, contact us so we can investigate.

Import duties and taxes

Orders ship from Taiwan, so import duties, local taxes or carrier clearance charges may apply at the destination, including for New Zealand deliveries.

[CONFIRM BEFORE PUBLICATION: State whether these charges are collected at checkout or are payable by the customer on arrival. Explain any differences by destination and make the same information clear before purchase.]

Delivery details and address changes

Check your delivery address and contact details before ordering. If you notice an error, email us as soon as possible. We will try to update the order before dispatch, but changes may not be possible once it has shipped. Any additional redelivery charge will be discussed with you and applied only where lawful.

Delayed, missing or damaged orders

Contact info@rngd.bike with your order number if a shipment is delayed, missing or damaged. If possible, photograph any damage and keep the packaging to help our investigation. You do not have to resolve the matter directly with the carrier, and missing packaging does not remove your statutory rights.

We will investigate with the delivery provider and arrange an appropriate solution. Nothing in this policy excludes our obligations under applicable consumer law.

Returns

See the Returns and refunds section of our Terms of Service for return eligibility, instructions and refund timing. Please contact us before sending anything back; the Taiwan dispatch location is not the default return address.

Contact

Email: info@rngd.bike

RNGD Industry Limited, trading as Renegade MTB Components

2/50 Kaipatiki Road, Glenfield, Auckland 0629, New Zealand